Need help managing and paying your bill?
We know energy costs can add stress to already tight household budgets. Whether you’re facing a short-term financial issue or are on a fixed income, we offer help for paying your bill and suggestions for managing your energy use and bill for the long term.
I can’t pay my bill. What should I do?
Call us at 1-800-228-4966. We’re here to help and you may be able to set up a plan to pay what you already owe while continuing to make current payments.
Do you qualify for Minnesota’s Energy Assistance Program? If so, call your EAP service provider to find out how to get the help you need.
Minnesota’s Cold Weather Rule protects residential, heat-affected customers who are unable to pay their utility bills. Customers can set up a payment plan to avoid a service disconnection between Oct. 1 and April 30.
HeatShare is a crisis fund to pay energy bills and is administered by the Salvation Army. To learn more or contribute to assist neighbors in need, click here.
How can I make my bill more manageable in the future?
Online applications will be down for scheduled maintenance on Monday, February 3 starting at 10:00am CST. They are expected to be available by Thursday, February 6. For immediate assistance, please call 218-355-2843.
Self-declare your income with us to determine your eligibility for multiple affordability options including our Residential Income and Usage Qualified Rate Discount, our CARE Program, and our Energy Partners program.
Sign up for budget billing and know how much you’ll pay every month.
If you qualify for Minnesota’s Energy Assistance Program, you also qualify for our CARE and Energy Partners programs. CARE provides a discount on your monthly bill and Energy Partners offers free home energy analyses. Some customers also may be eligible for free appliances such as refrigerators and cold-climate air source heat pumps and programmable thermostats. Learn more with the following links.Energy Assistance | CAREProgram | EnergyPartners
By setting up a payment plan, Minnesota’s Cold Weather Rule can help you avoid service disconnection between Oct. 1 and April 30.
Are you on the best rate for your household?There are options! Learn more with the following links.
Time of Use | Dual Fuel | Fixed Off-Peak
People serving in the military can apply for protection from disconnections.
People who qualify for a medical necessity designation can apply for additional protections.
It could be time to update your home with energy-efficient technologies like air source heat pumps or smart thermostats. We provide rebates to make them more affordable.
Save energy and lower your bill
Find lots of ideas to save energy in this energy guide.
It could be time to update your home with energy-efficient technologies like air source heat pumps or smart thermostats. We provide rebates to make them more affordable.
Home Energy Support allows you to explore tools and services that will help you better understand the energy use in your home and receive recommendations on how to save energy and money.
Drive an electric vehicle? Make sure you’re saving money where you can with our options for charging.
We have programs and rebates to help facility managers and owners save energy and money at their apartment buildings and businesses.
Understand your energy bill
Sign up for MyAccount to track how much and when you use energy.
How to read your bill, line by line.
Learn how our rates are structured and how you are billed each month.
Read our environmental cost disclosure and the resource adjustment.
Special information for caseworkers
Sign up for e-mail notifications about Minnesota Power affordability program changes, updates, opportunities for customer focus groups and special events.
Sign upFor help on behalf of a specific client, please call Customer Service at 1-800-228-4966. We also provide translation services via our Customer Service line at 1-800-228-4966 and our website.
