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Auto Pay FAQ - January 2025
We are upgrading our Auto Pay process to provide customers with a better, more streamlined bill payment experience.
New Auto Pay enrollments will not be accepted after January 8, 2025. Auto Pay enrollment will open again in February after the upgrade is complete.
Existing Auto Pay customers will have their recurring payments schedule cancelled in February and will need to re-enroll in MyAccount.
When is the upgrade taking place?
February 2025
How will the upgrade affect my current Auto Pay?
Current Auto Pay customers will be affected during January and February 2025.
- January 2025: Our Auto Pay portal will be disabled in MyAccount beginning in January 2025 and lasting through the upgrade. During this period, customers will not be able to make changes to their Auto Pay, including cancellation. If you need immediate assistance while the portal is down, please call Customer Service at 800-228-4966.
- February 2025: As a part of the transition, all current Auto Pay plans will end and your account will need to be re-enrolled through our MyAccount portal once the transition is complete. During the February upgrade, your Auto Pay may not process. Please review your February payment and be prepared to make a one-time payment as needed using another method.
What do I need to do right now if I am on Auto Pay?
No action on your part is needed right now. Further communication will be sent when the upgrade has been completed with instructions for re-enrolling in Auto Pay.