Life Support

Any customer who has continuously operating, electric-powered medical equipment at home that is necessary to sustain life or avoid serious medical complications may participate in Minnesota Power’s Life Support Program. Electric service may be essential if:

  • The customer is dependent on electric-powered equipment that must be operated continuously, or
  • As circumstances require, as specified by a physician to avoid:
    • The loss of life, or
    • Serious medical complications requiring immediate hospitalization.
What the Life Support program offers:
  • Special notification before disconnection of service due to nonpayment.
  • Special notification of planned power outages.
What you need to know:
  • The program does not guarantee uninterrupted service, and it does not exempt customers from payment of their electric bills.
  • The customer enrolled in this program is responsible for backup equipment and/or power supply.
  • In the event of power outages, the customer is personally responsible for a planned course of action.
How to apply:
  • Customers who are eligible to participate in the program should have their physician or medical supply company send us a signed letter identifying what type of life support equipment they or a family member are using and the duration prescribed.

NOTE: Once enrolled, the customer must provide Minnesota Power with an annual certification.

Submit signed letter to:

Fax: 218-355-2770
Attn: Customer Service – Medically Necessary
Customer Service – Medically Necessary
30 W Superior St
Duluth, MN 55802