Any customer who has continuously operating, electric-powered medical equipment at home that is necessary to sustain life or avoid serious medical complications may participate in Minnesota Power’s Life Support Program. Electric service may be essential if:
- The customer is dependent on electric-powered equipment that must be operated continuously, or
As circumstances require, as specified by a physician to avoid:
- The loss of life, or
- Serious medical complications requiring immediate hospitalization.
- Special notification before disconnection of service due to nonpayment.
- Special notification of planned power outages.
- The program does not guarantee uninterrupted service, and it does not exempt customers from payment of their electric bills.
- The customer enrolled in this program is responsible for backup equipment and/or power supply.
- In the event of power outages, the customer is personally responsible for a planned course of action.
- Customers who are eligible to participate in the program should have their physician or medical supply company send us a signed letter identifying what type of life support equipment they or a family member are using and the duration prescribed.
NOTE: Once enrolled, the customer must provide Minnesota Power with an annual certification.
Submit signed letter to:
Attn: Customer Service – Medically Necessary Customer Service – Medically Necessary
30 W Superior St
Duluth, MN 55802
If this is an emergency, call 911 immediately.
Having trouble with outage reporting on the web? We are ready for your call 24 hours a day, seven days a week at 1-800-30-POWER (307-6937).