Customer site visits and meter exchanges

To ensure reliable service, field crews will continue to construct and maintain our outdoor electric facilities and equipment-but with absolutely no direct customer contact and no inside work unless it's an emergency. Please maintain a safe distance if you see a crew at work and please stay at least 6 feet away from employees.

If we need to perform work outside your home, we will alert you by phone but will not knock on your door. For example, we continue to exchange meters as part of our efforts to provide customers with timely information about their usage and in order to respond to outages or issues in the field using technology like advanced meters. You will experience a brief interruption in service during a meter exchange. We do our best to alert you by phone if we are exchanging your meter, but we will not knock on your door. To ensure we have your latest contact information, customers are encouraged to call us at 800-228-4966 to update any phone number changes.

For the safety of our workers and our customers, we are suspending some nonemergency customer site visits, including home energy analyses and other program visits, for the time being. In addition, some tree or vegetation management tasks may be postponed unless there is an immediate threat to power lines or equipment.

Should an emergency arise where it is necessary for Minnesota Power to visit your home or business, we will follow guidelines from the Centers for Disease Control and Prevention. All company employees and contractors are advised to follow social distancing guidelines should customer interaction be required.

Minnesota Power is committed to keeping electric service safe and reliable, and we stand ready to respond in an emergency.