Reconnection Policy
If the electric service has been disconnected for nonpayment of your account, reconnection will occur:
- After all past due accounts, deposits and reconnection fees, where applicable, shall have been paid or
- Under a payment agreement for all past due accounts, deposits and reconnection fees, where applicable. Payment agreements must consider a customer’s financial circumstances and any extenuating circumstances of the household. No additional service deposit may be charged as a consideration to reconnect or continue service to a customer who has entered and is reasonably on time under an accepted payment agreement. If a customer has a history of repeatedly breaking payment agreements (two or more times in a twelve-month period), a payment agreement may not be offered to be reconnected.
A reconnection charge must be paid before service is restored.
- $20 if service is reconnected during business hours (Monday-Friday 8:00 am-4:30 pm)
- $100 if service is reconnected after business hours (weekends and holidays included)
Reconnection fees are waived for residential customers in the Remote Reconnect Pilot. The customer must have Advanced Metering Infrastructure (AMI) with remote reconnect capability to be in the Remote Reconnect Pilot.
Minnesota Power has several payment options available. If your service has been disconnected, please call 1-800-228-4966 to verify the total balance you owe prior to making a payment.
Dropping off your payment at a Minnesota Power mail/drop box is not recommended. The payment must post to your Minnesota Power account before your utility service will be reconnected.
