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Any customer who has continuously operating, electric-powered medical equipment at home that is necessary to sustain life or avoid serious medical complications may participate in Minnesota Power’s Life Support Program. Electric service may be essential if:

  • The customer is dependent on electric-powered equipment that must be operated continuously, or
  • As circumstances require, as specified by a physician to avoid:
    • The loss of life, or
    • Serious medical complications requiring immediate hospitalization.
What the Life Support program offers:
  • Special notification before disconnection of service due to nonpayment.
  • Special notification of planned power outages.
What you need to know:
  • The program does not guarantee uninterrupted service, and it does not exempt customers from payment of their electric bills.
  • The customer enrolled in this program is responsible for backup equipment and/or power supply.
  • In the event of power outages, the customer is personally responsible for a planned course of action.
How to apply:
  • Customers who are eligible to participate in the program should have their physician or medical supply company send us a signed letter identifying what type of life support equipment they or a family member are using and the duration prescribed.

NOTE: Once enrolled, the customer must provide Minnesota Power with an annual certification.

Submit signed letter to:

Fax: 218-355-2781
Attn: Brianna Asperheim
Life Support Specialist
Minnesota Power
Attn: Brianna Asperheim
Critical Needs Specialist
3215 Arrowhead Road
Duluth, MN 55811

If this is an emergency, call 911 immediately.
Having trouble with outage reporting on the web? We are ready for your call 24 hours a day, seven days a week at 1-800-30-POWER (307-6937).

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